Sophic Privacy Policy

Sophic ('we', 'our', 'us').We respect the privacy rights of its online visitors ('you', 'your', 'yours') and recognise the importance of protecting the information collected about them. We provide this statement (the "Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you. This Privacy Policy guides how we collect, store, and use the information that you provide us with. 

We may use your personal information for the processing of orders, payments and provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use, and disclose your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions which govern your use of the website maintained and operated by www.sophichaircare.com (the "Site"). We will use your information only for the purposes set out below.

Device Information 

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify 
• You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy 

 

Order Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, After pay, and ShopPay ), email address, and phone number.
• You can read more about how PayPal uses your Personal Information here https://www.paypal.com/myaccount/privacy/privacyhub 
• You can read more about how After pay uses your Personal Information here: https://www.afterpay.com/en-AU/privacy-policy 
• You can read more about how ShopPay uses your Personal Information here: https://www.shopify.com/legal/privacy 
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify. 

 

Customer Support Information

• Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
• Purpose of collection: to provide customer support and great customer experience.
• Disclosure for a business purpose: shared with our processor Shopify. 

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
• We may use your information for commercial use, such as, marketing research, marketing analytics, online /offline promotion, re-marketing or advertising.  
• We may collect and use your information for commercial purposes on analytics/promotion platforms in Google analytics, Google ads, Semrush, Facebook, Instagram etc.   

 

 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: 

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
• We use Google Ads to set up ads to advertise the Site. You can read more about how Google ads use your Personal Information here: https://policies.google.com/privacy?hl=en  
• We use Facebook to set up ads to advertise the Site. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/about/privacy 
• We use Instagram to set up ads to advertise the Site. You can read more about how Instagram uses your Personal Information here: https://help.instagram.com/519522125107875
• We use Hubspot to send emails to advertise the Site. You can read more about how Hubspot use your Personal Information here.
• We use Semrush to help us understand how our customers use the Site. You can read more about how Semrush uses your Personal Information here: https://www.semrush.com/company/legal/privacy-policy/
• We may use your personal information with your consent to send you marketing materials by email, text or post. Our marketing communications may include the products, services, and other offers of Shopify.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We have installed apps such as Care Cart, HubSpot and ShopKeeper Branded Gift Cards on Shopify to provide a better customer experience. We may change or plugin more apps anytime in the future.
• You can read more about how Care Cart uses your Personal Information here: https://carecart.io/privacy-policy/
• You can read more about how HubSpot uses your Personal Information here: https://legal.hubspot.com/privacy-policy 
• You can read more about how Shop Keeper Tools use your Personal Information here: https://www.shopkeepertools.com/privacy/ 
  

  
  Mobile Terms of Service

  Sophic Pro SMS

  Last updated: April 4, 2024

  The Sophic Pro mobile message service (the "Service") is operated by Sophic Hair Care (“Sophic Pro”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

  By consenting to Sophic Pro’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sophic Pro through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

  You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sophic Pro. Your participation in this program is completely voluntary.

  We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

  You may opt-out of the Service at any time. Text the single keyword command STOP to Sophic or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sophic Pro mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

  For Service support or assistance, text HELP to Sophic or email welcome@sophic.com.

  We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

  The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

  To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

  We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Automatic Decision-Making

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
• Temporary deny list of credit cards associated with denies listed IP addresses. This deny list persists for a small number of days.

Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where the use of the Site is not permitted.

We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version.

 

Use of Cookies on our Website 

In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. 

We may use information from cookies for the following purposes:

Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site; To recognise repeat visitors for statistical/analytical purposes; or Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked. 

We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:

To customise or personalise your experience of the Site; for example, so that we can greet you on the site by name; For transactional purposes, such as credit/debit card sales; or To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously. 

We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

For more information about our privacy practices or if you have questions, please contact us by e-mail at info@ecosalonsupplies.com.au or by mail using the details provided below:

Sophic Hair Care, 12/87 Webster Road, Stafford QLD 4053, Australia

Last updated: 05/04/2024