Shipping policy
Shipping Locations
We ship to most countries internationally.
Dispatch Times
Orders are dispatched on Mondays, Wednesdays, and Fridays. Orders placed on a public holiday will be dispatched on the next dispatch day.
Delivery Times
Orders are dispatched on Mondays, Wednesdays, and Fridays. Delivery will differ depending on shipping method selected. See below table for details.
|
Shipping Method |
Cost* |
Average Delivery Time |
|
Standard Shipping |
FREE* on orders over $100AUD in Australia and FREE on orders over $1000AUD internationally |
Generally 1-2 business days from dispatch in Australia. Western Australia can expect delivery 3-4 business days from dispatch. Other countries internationally can expect 7-14 days. A tracking number will be provided on dispatch. |
|
Standard Shipping |
AU$10.00 for orders under $100 |
As above |
*Shipping costs are added to your order after any discount code may have been applied and do not make up the value for eligible free shipping.
Delivery Questions
Once your order has been shipped, you will receive an email notification with full tracking details. If you have any questions regarding your delivery, please check your tracking details first.
If your inquiry is urgent, please email us at danielle@sophic.com or call us on (+617) 3555 8028. Please allow 1-2 days business days for email response.
Customs, Duties and Taxes
Sophic is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you received your order damaged, please refer to our Returns Policy. Please take photos of packaging material and product and retain goods.