How can we help?

We’ve compiled a list of our most commonly asked questions to give you an answer faster. If there’s anything you can’t find here, you can contact us and we’ll get back to you.

Sophic Pro

Who is Sophic Pro for? 

Sophic Pro is for hairdressers whodon’t want to sacrifice performance, people, or the planet in their salon. It’s for the professional who wants to create beautiful custom colours, that nourishes and reconstructs the hair atevery step of the process. It's for health-conscious stylistswho want to avoid chemicals like Ammonia and PPD which not only benefits your clients and their hair but also you as the stylist. And finally, it’s for hair professionals who care about the planet and tread lightly on the earth wherever possible. 

What are the benefits of using Sophic Pro? 

Well... where do we start? We’vecome up with a range of professional products that’s goal is to maintain hair integrity while delivering stunning results. Our professional range has been designed with a less is more approach. We provide colour, developers, lightening butter and treatments that are all intermixable to achieve whatever result you desire. Head to our Mixology Method to learn more. 

What is Sophic’s Mixology Method? 

There are just 52 tubes of SOPHIC Hybrid Colour Treatment. But you can create an unlimited range of shades by using our mixology method. 

It’s so simple that once you start mixing shades, you’ll feel empowered to create your own unique shades that your clients will love.   

Mixology shades are simply a mix of two of more tubes from our core range of colour tubes.  

Our Colour Discs have swatches for over 50 mixology shades. You can easily identify a mixology shade because it will have mixing ratio right beside it. Learn more here.  

What does hybrid colour mean?  

One tube of colour. Multiple results created thanks to our developing creams. 

Create permanent, demi, semi, pastel toning, tone on tone and lift all with the Hybrid Colour Treatment. Simply switch out your developer to achieve the desired result. 

Do ammonia free colours actually work?  


In hair colour, ammonia it is an alkalizing agent, with a pH level of 11-13. This helps to open the outer hair layer, by raising the hairs PH level to a 10.  

Instead of ammonia, Sophic uses Cocamide MEA as our pH adjuster. It is an alkalizing agent like ammonia, but with a lower working pH level of around 8.9-9.5. 

Cocamide MEA  performs the same action as Ammonia but without... 

  • Causing scalp irritation or itchiness  
  • Destroying hair health 
  • Release pungent smells  

If you don’t use PPD, what do you use? 

Sophic colour use synthetic colour pigment PTDs. 

Synthetic colour pigment that is used in every professional hair colour. It begins colourless and requires oxygen for it to become a dye.  

It is not just used in hair colour though, but in henna tattoos, printed paper, oil, black clothes, even eyeliner. The darker the colour, the more pigment, and the higher chance of developing an allergic reaction. These can range from a mild reaction, like an itchy rash on the eyelids or rims of ears, progressing to severe dermatitis which has been known to cause scarring, to the more severe reactions of asthma, anaphylaxis and renal failure. After reaction subsides, a lifelong sensitisation to PPD or PTD is likely.  

Manufacturers have begun creating products with para-toulenediamene sulfates (PTDS) as a substitute to PPD, which has proven effective in replacing the ingredient without posing the same level of risk. Studies show that more than half of users who are allergic to PPD did not experience any adverse effects to products using a PTD substitute. 

Is Sophic Pro safe to use on clients during pregnancy and breastfeeding? 

Generally, yes. However, we always recommend providing your clients with a list of ingredients and refering them to their doctor to review to ensure they can make the best decision for their personal situation. 

Where is Sophic made?  

Sophic Pro is made in Italy. Sophic Care is made in Australia, 50km from our headoffice. 

How do I store Sophic Pro Products? 

Ideally in a cool, dry place away from direct sunlight.

Are Sophic Products Vegan and Cruelty Free?  

Yes! All our products are 100% vegan and cruelty free.


Do I need to be a qualified hairdresser to purchase Sophic Pro?

Yes. Sophic Pro Products are for qualified hairdressers only. If you would like to purchase shampoos, conditioners, treatments and accessories head to Sophic Haircare.

How do I get personal help?  

If you’d like to chat to real person from the Sophic Team, head to our Become a Sophic Salon page and complete the form. Someone from our team will be in touch as soon as possible. Our team works Monday-Friday 8:30am-4:30pm AEST. 

Who is the distributer for Sophic? 

Eco Salon Supplies are the distributers for Sophic throughout Australia and New Zealand. 

How do I change my order or shipping address after purchasing?

Your order can only be changed as long as it has not been shipped.

Please contact our distributor, Eco Salon Supplies, have your order details handy. 

(+617) 3555 8028 

Trading Hours Monday to Friday | 8.30am – 4.30pm AEST 

How do I update my delivery details? 

Please contact our distributor, Eco Salon Supplies, have your order details handy. 

(+617) 3555 8028 

Trading Hours Monday to Friday | 8.30am – 4.30pm AEST 

What payment options are available?  

We accept Visa, MasterCard, PayPal and Afterpay as payment options. Please keep in mind that Afterpay is only available to our Australian customers.

What is your returns policy?

Great question. Check out our Refund Policy.


Where do you ship to?

We ship Australia wide.

How long will my order take?

Head to our Shipping page for the full run down.

Where do you ship from?

All orders are dispatched from Eco Salon Supplies' warehouse in Brisbane.

What do I do if my order goes missing?

Please contact our distributor, Eco Salon Supplies, have your order details handy. 

(+617) 3555 8028 

Trading Hours Monday to Friday | 8.30am – 4.30pm AEST 

Can I pick up my order?

Yes, you are able to pick up your order from Eco Salon Supplies warehouse. Please allow up to 24 hours for you order to be prepared. If you are in a rush please call the Eco Salon Supplies team.

(+617) 3555 8028 

Trading Hours Monday to Friday | 8.30am – 4.30pm AEST 

How do I track my order?

Once your order has been dispatched, you will receive an email or text containing a link to your tracking information.

Will I have to sign for my delivery?

Yes. If you are not around when your delivery arrives, the driver will leave an Attempted Delivery Advice card at the premises, which details how and when your order can be collected.


How do I create a new account?

You can create an account here. Alternatively, your account will be automatically set up when you make your first purchase.

How do I update my personal details?

Simply log in to your account, go to My Account and you will be able to edit your details.